Returns

We know that you will be pleased with your purchases from aircomms. However, there may be occasions when you will need to return items to us. You may return a item to us within 14 days of receipt of the item as follows -

When retuning an item to us you are required to pay for the return shipping.

We do not accept any returns on software products.

If items arrive damaged you must not accept delivery of the items, but call us immediately for instructions. Accepting delivery will invalidate all claims and refunds will be issued.

In the event of a failed delivery due to incorrect address or for closed addresses we will charge the customer for the costs involved for any storage, redelivery or return charges. Furthermore the customer will be liable for any further shipping charges back to their address including any returns charge to us. No refunds will be issued for items returned to us and not collected.

An RMA No. (Return Merchant Authorisation Number) is required for all returns, this number must be clearly displayed on the outside of any package we are unable to process any items without an RMA number.

You can request a return using our easy to use, online returns system which is accessed via your account to the left of this page.