Terminal Payments

We supply all your PDQ terminalsneeds  from two of the world’s most reliable and recognised brands, with support & installation packages to match.

Payment Terminal Support

We offer a range of tailored support options, supplied via NetPay’s telephone-based technical support desk, based in Southampton, and their extensive workforce of mobile engineers.

Managed Install

Although the Net Pay phone-based technical support team are always on-hand to talk you through the setup of your brand new payment terminal, it may be that you simply do not have the time to set the machine up yourself. If that is the case, then our managed installation service is for you.

Our engineers will come out to your premises, check your connectivity, and advise on whether it may be best to connect your machine via telephone, broadband, or Wi-Fi (where the capability of the terminal allows it). They will then run through the full setup and installation process, ensuring that the terminal has successfully connected to the GEMS server to enable it to take payments. We will also ensure that the customer receipt is printing exactly as you have requested it.

At this point, all you need to do is to take payments!

Terminal Care Options

Once your terminal is up and running, you may of course need to contact our support team at some point during its life-cycle, should you experience problems. Whilst you will ALWAYS have access to Net Pay’s 24/7 x 365 technical support desk, for NO EXTRA CHARGE, you may also choose to buy the following enhanced care options…

Enhanced Care

For a small extra monthly premium, you can benefit from…

  • 24/7 x 365 Priority access to the Premier Service Support Desk, for fault and problem diagnosis
  • Monday to Friday 08:00 to 17:00 engineer telephone booking Service, where an engineer will arrive on-site within 4 hours of the call being logged
  • Monday to Friday 08:00 to 17:00 same day engineer, bookings made after 17:00 will be take place next day

Premium Care

For a slightly higher monthly premium, you can benefit from…

  • 24/7 x 365 Priority access to the Premier Service Support Desk, for fault and problem diagnosis
  • 7 days a week Including public holidays 08:00 to 17:00 engineer telephone booking, where an engineer will arrive on-site within 4 hours of the call being logged. Bookings made after 17:00 will be made next day
  • 7 days a week including public holidays 08:00 to 17:00 same day engineer fix. Engineer will arrive onsite within 4 hours of the call being logged

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